FAQs

Are we open for online orders and deliveries?

Yes, our transactional website accepts Visa, Mastercard credit, Debit cards, Apple Pay and PayPal. Securly though our online card processors Stripe and Paypal.

Are you open for collection from your store?

We are open for Click and Collection from our Malmesbury shop. You can also ring through any orders during these times.

CLOSED FOR XMAS AND NEW YEARS UNTIL JANUARY 9TH

Tuesday to Saturday: 10am - 5pm
Sunday: Closed

How long are current order processing times?

Orders are usually processed within 24 hours.

Our prices?

All our prices are listed inclusive of VAT.

I have sensitive skin, how can I tell if a product is suitable for me?

All our bath & body products have their ingredients listed beneath them on the website and displayed next to them on information cards in our shop. This ensures that if you are aware that you have a sensitivity to a particular ingredient you can choose an alternative.

Are our products tested on animals?

No. None of our bath & body products have been tested on animals.

What postage options do we offer?

We are now able to offer 3 different delivery and collection options:

- Royal Mail - Tracked 24 hours

- Royal Mail - Tracked 48 hours

- Click and Collect

I don’t like ordering goods online; can you take my payment over the phone if I tell you what I want to order?

Yes, we have offered this facility since 2001. Please email us with your telephone number and we will call you back to take your order.

Do you offer a discount on multiple or bulk purchases?

We often supply customers with alternative wedding favors, table gifts for events, and Christmas gifts for their staff. Please email us with your requirements and we will do our best to help.

Can I return or exchange an item?

Yes, we are happy to exchange an item or issue you with a credit note for items bought from our Malmesbury shop if returned within 14 days. Goods must be returned in their original condition and packaging. We cannot however accept returns for earrings or bath & body products for hygiene reasons.

If you wish to return an item you have bought online you must inform us by email no later than 7 days after the signed delivery of your item. The buyer assumes responsibility for the return postage cost and proof of delivery is required before we can issue a refund. Refunds will be processed within 5 working days.

Privacy Policy

To view our privacy policy please go to Privacy Policy